Support

How can we help?

Most questions are answered below. If yours is not, email us and a person will reply — usually within two to three working days.

Chant Counter AI Plus

Voice counting — Android

WisdomTools

50+ offline tools — Android

WisdomBill

Billing, licences and your data

Is the Android app really free?

Yes. The Android app is completely free with every feature included — no registration, no subscription, no limits. Only the Windows desktop edition needs a licence.

How does the desktop free trial work?

Install the Windows app and you get seven days of the full edition, with no credit card and no registration. When it ends, buy a one, two or three-year licence to carry on.

How do I activate my desktop licence?

Your key is emailed to you after purchase, along with a GST invoice. Open the desktop app, go to the licence screen and enter it. The licence is tied to the computer you bought it for.

I have lost my licence key.

Use the recovery page under Products → WisdomBill → Recover licence. Enter the email you bought with and the key is sent to that address again.

Does my business data leave my computer?

No. WisdomBill works fully offline — invoices, stock and reports live on your own device. The desktop app goes online only to check your licence, and to reach Shopify if you have connected a store.

Can I move my licence to a new computer?

Licences are bound to a device. If you have replaced your computer, email support@mysecurewisdom.com with your licence key and purchase email and we will move it for you.

How do refunds work?

Email support@mysecurewisdom.com with your licence key, purchase email and the reason. We review and reply within two to three working days.

KidsSafeTech

Locks, keys and what it can see

What happens if I forget my key?

Protection will not start until two unlock methods exist, precisely so this cannot lock you out. If you forget the password, use your second method — the Authenticator code, fingerprint or tap pattern.

Can the app read my child's screen?

No, and not as a matter of policy. The accessibility service is declared to receive window-state changes only, with canRetrieveWindowContent set to false, so reading screen contents is not something it is able to do. Android enforces that, not us.

Do emergency calls still work when apps are locked?

Yes. The dialler stays reachable during blocked times and the lock screen carries an emergency call button. A managed phone is never an unreachable phone.

Can my child uninstall it?

Turn on the optional uninstall protection and the app cannot be removed without your key. Protection also restarts itself after a reboot.

What is free, and what does ₹399 buy?

One app stays protected free, forever. The one-off ₹399 unlocks unlimited apps, bedtime and homework blocks, daily time limits and encrypted backup.

Where is my data kept?

On the phone. Settings, your parent key and usage figures never leave it — there is no account and no server of ours. Screen-time figures delete themselves after seven days.

Why does it need so many permissions?

Each one does a specific job: usage access and accessibility tell it which app is in front, display-over-apps draws the lock, notifications keep it running, and device admin is the optional uninstall protection. None can be granted by the app itself — you turn each on in Android's own settings.

Chant Counter AI Plus

Voice counting, purchases and history

How do I turn on voice counting?

There is a Voice Count switch on the main screen. Grant microphone permission when asked, and it counts as you chant. It works entirely offline.

Voice counting is not working.

Check that microphone permission is granted in your device settings and the switch is on. If it is miscounting, try the Voice Speed setting — Super Fast, Fast and Normal change how quickly it will accept the next repetition, which is what prevents double counting.

What is free, and what does ₹99 buy?

The free tier has no time limit and nothing expires: one counter, tap counting with goals up to 108, a single round, and 21 voice counts that reset every time you reset the counter. A one-off ₹99 unlocks unlimited voice counting, iterations, goals and multiple counters, for life.

How do I restore my purchase?

It is tied to your Google Play account. Reinstall or switch devices, open the app, and it should restore itself — provided you are signed into the same Google account.

Can I export my counting history?

Yes. Go to History and tap Export, and it writes a CSV to your device storage that you can open, share or keep.

How do I create my own counters?

Open the Custom tab and tap the plus button. Each counter gets its own name, goal and number of rounds.

Why did my count reset?

It resets when you reach the goal and finish every round. Your totals are kept — History has the record.

Does it work offline?

Completely, voice counting included. No connection is needed for anything.

How do I get a refund?

Refunds go through Google Play. Open your Play purchase history, find the Chant Counter purchase and request one inside Google's refund window.

Still stuck? Write to us

support@mysecurewisdom.com

We reply within two to three working days. You will get a faster and more useful answer if you include:

  • ·Which app, and whether Android or Windows
  • ·Your device model and Android or Windows version
  • ·For a licence question, the email you purchased with

See also our privacy policy and terms of service.